Why can I not log into my account after I've logged out?

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I reset a password for a client account this afternoon, was in the system, and all was fine. I logged out so that my programming team could go in and do work, and once I logged out, it now will not recognize the username and password combination I had JUST used to access. Can anyone advise how I can get back into my account? I have client work that needs to be finished today.

Official Comment

Hi Rebecca,

I do see that you have a support ticket with Rachael about this issue, and it appears to be resolved when she reset your password for you. Please let us know if you need further assistance with this.

Warm regards,
Taylor Painter

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Hello, I can not log into Shipping Easy....please Help

 

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Hi Ronald,

Our Support team has contacted the email address associated with your account. We will be able to assist you!

Kind Regards,
ShippingEasy Support. 

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