My label is stuck on "ready to print" page in the middle of green field again. Last time it fixed itself in couple days, but now it still here a week ago.How to delete it? I already printed this label.
My label is stuck on "ready to print" page in the middle of green field again. Last time it fixed itself in couple days, but now it still here a week ago.How to delete it? I already printed this label.
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Hi Larissa - Thanks for reaching out to us! I'm so sorry that this label was stuck generating.
It appears that the label was purchased, but the image was held up in a loading state. I have regenerated the label (776) for you and it is available on your Shipment History. You can also search for it in the Global Search bar.
As I mentioned, the label was purchased. If you used a different label to ship out this order, please take a few minutes to cancel this label for a refund.
These articles will help you print or cancel your label:
Please post any additional questions or concerns you have in the comments below. Thanks!