Hi Morgen, 

Great suggestion! I can see this being really helpful for our Shopify users. I've forwarded your request to our Product Team. In the meantime, per our recent conversation via email, you may want to check if there is any kind of automation that Shopify allows so that you can have some kind of differentiation from the first order to the subsequent ones. I hope they are able to help but regardless, our Product Team is aware of your interest. Please keep an eye on this thread in case we have any updates! Thanks! 

Thanks Rachael, I think we have a workaround for now: We're going to have a second SKU (our starter kit) automatically add to the cart at zero dollars. The recurring billing will not add this item to future orders, so our fulfillment software can use a rule or automation to seek out orders that include this SKU and classify as "first shipment".

Hi Morgen, 

Thanks for sharing. That's definitely an interesting workaround! Glad you can work something out in the meantime! This will definitely help anyone else who may have a similar conundrum. Please still keep an eye on this thread in case we have updates. 

We would like to feature also!

Cant get my shopify order to come through to shipping easy. never had this problem before.  Can you help??

Thank you.

Mimi 

Hello Mimi, and thank you for posting to our community!

There are a few things that can prevent a Shopify order from syncing to ShippingEasy. We have outlined those in the link below along with suggestions on how to correct any of the associated problems.

Troubleshoot: Syncing Shopify orders

If for some reason you are still unable to resolve your order syncing issue, we would recommend contacting our support directly at issues@shippingeasy.com.

Please be sure to provide your full name, your ShippingEasy account name, and the order numbers that have not syned. One of our Customer Success Advisors will be able to verify your account and assist directly with your issue.

Thank you and happy shipping!