forgot my password to an account that I halfway setup...
1. submitted my email in the 'i forgot my password' link
2. received email with link to reset password
3. the form does not respond to inputting a new password, seems like the system for doing this is currently broken
Hi Matthew,
I'm sorry to hear you are unable to access your account! I don't see anything that would prevent you from logging in on my end.
Since you are on the paid Basic plan, would you please contact us at support@shippingeasy.com and we can verify your identity to reset the password on your account. If you prefer, include a phone number where we can reach you. We did try calling the number on your account today but it appears no one was available.
Warm regards,
Taylor Painter
Note: If you are on the starter plan and cannot reset your password, please email issues@shippingeasy.com and we can verify your identity via email.