International labels are printing in full 8.5 x 11 inch size

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I've been using shipping easy for a while now with no problems.

Today I'm printing my first international shipment. and it's printing out full sized on 8.5 x 11 inch paper.

All my settings say it should be printing out 4 x 6, but it's printing out so big I can't use it..I've got a 9x6 inch poly envelope and a 8.5x11 inch label!

I'm printing from Chrome, to my inkjet printer. I've rechecked all the label settings, even when it say's it should print out the label and the packing list on one sheet I'm getting two full sized sheets. ??

Mike Devine
February 04, 2016 18:16
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Hi Mike,

One more thing! I suggest you make sure you have the correct paper size selected for your printer on your computer, and also make sure that you do not have a "fit to page" option selected.

Go to the Start Menu and open the Control Panel.
Go to Devices and Printers.
Click on Printers/Faxes.
Then, right click your thermal printer and select Printing Preferences.
Go to Advanced Options and select your paper size.

Make sure you also deselect the "fit to page" option.

Please let us know if you have further questions.

Warm regards,

Taylor Painter

Taylor P.
February 08, 2016 21:22

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