I surpassed the allotted number of orders in my Starter Plan this week. It said it would reset today, so I waited (rather than upgraded). Now that the "Reset Day" is here, it says I'm still locked out.
I have orders that need to be filled today. When will it reset??
Please help - thank you!!
Reset needs to happen at 12am on said reset day - period.
Hello Jessica - Thank you for your feedback. Any changes to the timing of the reset would need to be configured by our developers.
May I suggest that you also post this in our Feature Request forum?
I don't see that this has been requested before. So, would you add a new post to this section:
Feature Requests - Productivity: Features, Interface & Settings
This will allow our Product Team to see your feedback first hand and re-evaluate the timing of the reset.
Thanks!
Please sign in to leave a comment.
Hello Colleen - Thank you for bringing this to our attention. Currently, subscriptions do not cycle over at a specific time on the reset day. However, the new cycle will always begin sometime on the reset day.
I can see that you regained access and started shipping on March 5th, the date that this recent billing cycle began. I hope you were able to get everything out in time.