Hi Tony - Thanks for reaching out to us. I'm sorry to hear that you continue to run into this problem.

When I review your Shopify integration, I believe that updating the Store URL may help us establish a connection. To do so:

1. Log into ShippingEasy.
2. Go to SETTINGS >> STORES & ORDERS.
3. To the right of your Shopify store, click the green Re-connect button.
4. In the myshopify URL field, remove the "www." from the beginning of your URL. The format used should match "myshop.myshopify.com"
5. Save the change. This should prompt you to log into your store and complete the integration.

If this doesn't work, would you provide more details about what specific errors you are seeing?

Ok i took out the www as you said and then hit save. it takes me back to store settings screen then i scroll down and hit save again this takes me right back to the stores screen and it still says disconnected????

Hi Tony - Thank you for giving this a try and posting an update.

I looped in an escalations engineer and they found an error that prevented the URL edit you made from sticking. As a result, we were still trying to connect to the original URL.

We've logged the error and are working on a permanent solution. In the meantime, we've also update your URL for your account.

Would you try to reconnect your store again? The process will be nearly identical:

1. Log into ShippingEasy.
2. Go to SETTINGS >> STORES & ORDERS.
3. To the right of your Shopify store, click the green Re-connect button.
4. Click Save. This should prompt you to log into your store and complete the integration.

Please let me know if you come across any other issues reconnecting your store.