Return Shipping Label format vs. Default Shipping Label Format

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Dear Team, 

When Return Shipping Label is created and "Send Buyer Return Shipping Email" check box is checked under Store Settings, ShippingEasy will automatically email the return shipping label to the customer in PDF format. I believe the format for this label matches the default format set for the company under Labels Sizes and Printing Options section.

The issue of course is that the format the company uses is tailored specifically to their equipment setup, which is most likely a thermal printer. An average consumer will not have a thermal printer, and may not be familiar with different ways Adobe Acrobat is capable of re-sizing a 4"x6" label to fit nicely on a 8.5"x11" sheet of paper. So depending on their default Adobe print settings, the end result could be all over the place. Therefore it would be very helpful to default these return labels to half sheet of the 8.5"x11" paper size. This way there will be little variation in print output.

To make it even better (provided that the ability for us to edit return order content, such as product details, gets implemented), it would be even better to default it to "Half Sheet w/ Packing slip", which would printthe label on top half, and whatever portion of the order customer decides to return on the bottom half (as edited by us). Thank you.

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Hello,

 

Thank you for taking the time to voice your concerns. I appreciate your detailed explanation. You are correct that at this the time, return labels use the same label format that is selected for default label generation. I can understand the need to allow a simple 8x11 printing option for return labels, and allow a separate format from the default shipping label used. 

I will add this into our documentation to be considered for development. If you do know of any other businesses that share a similar concern, it would be very helpful to direct them to this page to show their support. This helps us to prioritize requests.

In the meantime until a feature like this is developed, one option you may consider is adding is a link to your Return Label Shipping Emails template to include a video or link that explains how to resize images. HERE is a video other customers have found helpful. 

Thanks again for your feedback!

Madilynn T. [ShippingEasy Product]

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