I'm trying to send a package to Canada and get this error when I select priority shipping?
SPECIAL USPS RATE ALERT(S) Messages from USPS:
- Missing or invalid element: ToPostalCode. Error encountered (Log ID: 31596)
Priority Shipping Error
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Hi there,
I took a look at your account and I don't see an address that is generating this error, but we do see this for Canadian addresses on occasion. Zip codes are required to ship to Canada.
I suggest you verify the address with your customer, or try looking it up on Google maps. One common issue, since Canadian addresses are alphanumeric, is that many customers accidentally enter the wrong value: For example "O" instead of "0". You may need to look out for that specifically.
If you are still having trouble, please email the order number to us at issues@shippingeasy.com and we can take a peek!
Warm regards,
Taylor