Same password as always won't work. Tried changing the pw, still not working. What's up? I need to ship!!!!
Hi Frank - I'm sorry to hear that you've run into this trouble!
We've recently heard from some other customers about this issue and they were able to get back in by logging out of ShippingEasy, clearing their browser's cookies, and then logging back in. I would recommend you try the same.
If you are using Google Chrome, please find steps to clear cookies here.
If you are using another browser, please use links for the steps for clearing cache/cookies in the article below:
If these options don't work, please let us know in the comments below.
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