So I have a customer that got a slip from USPS in her mail box showing she owes $32+ on a package that I mailed priority in the medium box...with approx. $8 of postage. I'm pretty concerned about why!!
Postage Owed when Customer received package
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Hello Lisa,
I'm so sorry to hear about this! We definitely want to look into this further for you. We will need some additional information on the package itself. Would you be able to email us at issues@shippingeasy.com so that we can discuss this further. Please provide the order number and any additional information provided by your customer so that we can research this further!
Warm Regards,
Shea