Hello Joseph, 

Thank you so much for reaching out to us! 

Your store is connected and working properly on ShippingEasy. It just looks like you hadn't run a manual sync in some time. Because your 3dcart store had been inactive for a while, your automatic downloads were turned off. I was able to run a manual sync without issue! 

You can turn automatic downloads back on at any time if you'd like! Please check out this link for more information. 

Warm Regards, 

Shea