Ability to add insurance after printing label

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The #1 reason I end up cancelling and duplicating a label is I had a large order and forgot to add insurance.  The ability to add insurance within 24 hours of printing the label and/or moving the insurance to a more noticeable location (right above the weight?) or add an extra line under the total shipping fee which says how much insurance was included/added sure would be helpful.

Not only does this mean I have to manually update my order with the corrected tracking #  - I have to inform the customer to disregard the previous tracking # (since Shipping Easy does not offer an option of sending the customer ooops, please disregard the previous tracking # email) .    We were also recently visited by our assigned USPS rep, who just happened to bring up the topic of cancelled labels being illegal to use further stating that the rep gets a list of labels and cancelled labels for their assigned accounts.  We have NEVER used a cancelled label and the top 2 reason for cancelling - we used the wrong shipping type (customer upgraded to priority) and we forgot to add insurance (8 out of 10 times I forget to add insurance until AFTER I printed the label)

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Hello Connie, 

We appreciate your detailed feedback. While it is possible to add Shipsurance insurance to your shipments after purchasing a label (using the steps in the link below), unfortunately it is not possible to add USPS insurance after purchasing a USPS label. 

Can I buy Shipsurance after I have purchased a label?

I can certainly understand your request to be able add that within 24 hours and/or have the insurance option displayed in a more noticeable location. I've added in your feature request to document this and investigate the possibility of making this possible.

If there are any updates or additional questions, we will post them here. We will also ask customers with the same request to post or follow here so we can update our prioritization.

Thank you.

 

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