Hi!
Every so often I have to manually add an order in my 3dCart store. When I do this usually it is a replacement or a free gift.
When I complete the order in 3dCart it is marked as:
Shipping Method : Free Shipping
Payment Method: No Payment Necessary
Order Status: New
All other orders that are marked in the NEW order status syncs fine. All other orders that are marked with Free Shipping, with order status NEW, syncs fine.
I think it has something to do with the No Payment Necessary, But not sure, can't find anything else on this issue.
How can I get ALL Orders marked as the status NEW synced? I have disconnected and reconnected, I have checked the order Statuses, they all seem fine.
Orders from 3dCart not Syncing
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Also, It seems as if the orders will not sync. I have clicked to sync multiple times but it keeps saying the last sync was Never. And I have had to reconnect 3dcart and ShippingEasy twice now because it gives me an alert saying that The two have become disconnected.
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Hi Billy,
Thank you for posting to our forums!
3dcart has been experiencing issues with their API recently. As such, I would recommend generating a new API token. Steps for doing that can be found in our integration guide: How to: Integrate 3dcart with ShippingEasy
Hopefully that will do the trick for both 3dcart issues you are experiencing but if not, please comment below so we can troubleshoot further.