I have 3 labels that I need a refund for but I cant get to the screen because I haven't converted my account to one account yet. Can I get a refund for those labels after I convert? How do I get the refunds because my only option at this point is the screen to convert. I couldn't do it before because I was over my shipping limit for the month and I had to wait for my new month to start which was November 4th. Please advise on how to continue.
Hi Patti,
Thank you for posting to our forum!
I believe Jacen responded to your duplicate post in another thread. Please look for his response there: https://support.shippingeasy.com/hc/en-us/community/posts/115011162986-Getting-refund-for-purchased-labels-before-converting-to-one-account
He recommends you reach out to us at issues@shippingeasy.com with your full name, your ShippingEasy account name, and the orders/shipments you need to cancel so we can assist you further.