On Hold / Future Shipment

Ship Station has several features that I think would be helpful.

1. Placing an item on hold - e.g. an order with a bad shipping address and where we've contacted the customer and we are waiting for a corrected address.

2. I have a customer who schedules shipments - e.g. he wants to send the order on a certain date.

How does SE deal with these issues.

In fairness, I think that SE has much more utility than Ship Station. I was not impressed with their offering. The only other item that I like in Ship Station is the modal pop-up graph that shows the number of times a customer has ordered. This is important to me because I'd like to be able to give a 'premium' (e.g. something free) at certain intervals (e.g. on the 2nd or 3or order). Currently I have no way of knowing if the customer has ordered previously. Do you have a way to flag customers who have ordered more than once.

David Addison
November 07, 2017 19:28
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4 comments
Date Votes

You can do this by creating shipping category "order on hold" then assign any order to that category

Eli Cik
November 20, 2017 18:21

Categories don't come CLOSE to the Hold feature in ShipStation. ShippingEasy needs to add a similar feature, whereby the user selects an order to place on hold, designates the date on which the order should ship, and then the order is hidden from the queue until then. Categories do NONE of this. Bottom line desired feature: Orders that are on Hold are removed from the queue until a date set by the user.

Melissa Wert
April 11, 2018 19:01

I agree with Melissa. This is a place where ShipStation out performs ShippingEasy (one of the few places). I use holds in a few different ways:

1. Future ship date - e.g. I don't want to ship until Friday.

2. When I have an address that does not validate I sometimes send the customer an email and wait for a response. This happens a whole bunch (e.g. several times per day). If I don't hear from the customer within 24 hours I typically release lower value orders (I cancel higher value orders). This process is manual and it would be automated with Melissa's solution.

3. I have customers that report non-delivery even though USPS tracks to delivery. I tell customers to wait 24-48 hours and to let me know if the order shows-up. About 25% of the time the customer will write back and say that they got the package. Right now, with these orders I duplicate the shipment and then place a category (Yellow) on the order. After 48 hours I then manually release the order.

4. With phone orders I get credit card declines. I code these to category "Blue". I'd rather disposition the order somehow as "waiting for payment".

I'm sure there are many more use cases.

I work with a lobsterman in Maine that ships Lobster. Most of his shipments are around future dates (e.g. a party or the 4th of July...). He had to go with ShipStation because they have this function.

David Addison
April 11, 2018 21:56

Hello David and Melissa,

We greatly appreciate your post to the feature request forum. Your active feedback helps us to consider what future features to look into.

Your detailed explanations are very helpful! We have logged your request and it will be under consideration for prioritization. If we hear this request from other customers, we will direct them to share their feedback here as well!

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On Hold / Future Shipment

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