Hi there, I posted a payment to Endicia in late September, it was deducted from my debit card, and yet Endicia claims they never received it, closed my account, and sent a claim for $7, which they claim I owe, to a Collection Agency. Please help! This money must be somewhere at Shippingeasy or Endicia, it clearly got deducted from my account. And I was never informed of any problem and my shippingeasy account shows the payment as having been posted. I just spent 3 hours with Endicia trying to work this out. My account has plenty of money in it.
Hello Sabine, and thank you for posting to our community.
After checking your ShippingEasy account, I'm not seeing any charges from us directly, which would mean any payments made would have gone to Endicia.
At this point we would recommend obtaining more details regarding the payment that was deducted from your debit card, including the transaction number, date and recipient. You will want to provide that information to Endicia so they can investigate further on their end.
You can contact Endicia directly via phone 800-576-3279, email - http://www.endicia.com/support/contact-support/, or live chat - http://www.endicia.com/support/live-chat.
If you have already provided that information to them and they were unable to assist you, can you contact our support directly at issues@shippingeasy.com.
Please be sure to provide your full name, your ShippingEasy account name, and the details regarding the debit transaction to Endicia. One of our Customer Success Advisors will be able to verify your account and contact Endicia on your behalf.
Thank you.