Hi Heather,

Thank you for posting to our forum!

Looking at your account, I see a different email address listed than the one you had used previously.  Are you checking the other email account when you try the forgot password process?  I forgot my password. How do I recover it?

I would also recommend checking your Spam folder to make sure the email didn't go there.

If you still cannot get into the account after giving those suggestions a try, please reach out to us at issues@shippingeasy.com with your account information and phone number so we can assist you further.  Thanks!