I have had an account for a few years, and was using it seamlessly. The last label printed in April. I tried printing labels on a few occasions at the beginning of June, and although I was able to input the information, and create a label that I could see I could not get the label to print, so I had to cancel the label and request a refund for the postage. I don't know how to trouble shoot this issue.
Hello Robbie, and thank you for posting to our community!
Based on your account plan and settings, any labels you choose to print from ShippingEasy should appear in another web browser tab as a PDF label.
If your labels are not popping up in another browser tab, it is possible your browser is suddenly unable to process PDF's for some reason. This can happen due to a plug-in failure or corruption. We would recommend testing with another web browser to see if that works instead.
If you are able to get a PDF label to appear in your web browser, but you are unable to print the label, we would recommend you download and try printing directly from your computer.
How to: Download a PDF label or document to my computer
If you are still unable to print the label directly from your computer, you may want to contact the manufacturer of your printer or computer for further assistance in printing from your computer.
Once you are able to print from your computer, you should then be able to print the PDF labels from your web browser.
If you are interested in printing directly from ShippingEasy, bypassing your browser, using our ConnectEasy feature, we have more information listed in the link below:
FAQs: ConnectEasy
Thank you and good luck!