1. ShippingEasy
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  3. Feature Requests | Shipments

Ability to edit Order Total, Subtotal, ID, and Shipping Paid

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I would love the ability to edit the following in Orders:

  • Order ID
  • Order Total
  • Subtotal (incl. tax)
  • Shipping Paid
  • Order Date

If I make a mistake when adding manual orders, or if I need to create an order to calculate accurate shipping costs BEFORE invoicing my customer, there is currently no way to go back and edit these details.

  • BreeAnn Czuprinski
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HI BreeAnn,

We greatly appreciate your post to our feature request forum. Your active feedback helps us to consider what future features to look into. 

Your detailed explanation is very helpful! I have logged your request and it will be under consideration for prioritization.

If there are any updates, we will be sure to update this post and direct other customers to share their feedback here as well!

  • Jacen P. [ShippingEasy]
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I agree with BreeAnn, being able to edit a manual order after it's been created would be a huge help.  We bill our customers with exact shipping amounts, so we do not know that amount until we rate the order. 

  • Gaye Pierce
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Hi Gaye, 

Thank you very much for your post! We greatly appreciate your feedback. I’ve documented your request and it will be under consideration for prioritization. 

 

  • Bria B.
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I too would find it beneficial to be able to edit Order subtotals. We export our orders from an X-Cart 5 online store, and sometimes we have to make alterations to our orders. We print the ShippingEasy packing lists and though we can update the orders, the incorrect totals displayed on the packing slips are confusing. To be able to manually make this accurate without having to hand-write on the slip would be amazing!

  • Paul Rebich
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Hi Paul, 

Thanks for posting on our forum! We have logged your request and it will be under consideration for prioritization. If there are any updates, we will be sure to update this post. Also if we hear this request from other customers, we will be sure to direct them to share their feedback here as well!

  • Bria B.
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I would find these options very helpful.  If a customer changes their order after it's placed (and sent to shipping easy), I can communicate with them and change their order however they still receive a tracking email with incorrect information from the original order, which is confusing (usually the total $$ is not correct).  As someone else mentioned, you many times have to create an order to get a shipping cost, such as with international orders and it would be nice to not have to delete and recreate the order once you know your shipping cost.

  • Oliver Amerigian
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