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Endicia error

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When I try to buy postage I get the following error: Account #1342340 has been suspended. Please Contact ShippingEasy Support for assistance.

I can't contact support as I am a new/free member. WTF?

  • Alpha Armor
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Hi,

Thank you for posting to our forums!

I tried to un-suspend your Endicia account on our end but it suspended again. That typically means that Endicia has a flag on the account. In that case, I recommend calling Endicia at 1-800-576-3279 so they can confirm your identity and un-suspend the account.

Your Endicia account details can be located under Settings then Postage & Carriers in ShippingEasy. Use the account ID and click "Show Passwords" to find the Endicia Web Password security credentials. The steps to follow are also linked in the article below:
How to: Reset an Endicia pass phrase

Once they un-suspend the account, you should be good to go on creating your USPS labels but if not, please let us know in the comments so we can assist further.

  • Melody H.
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