How to: Reset an Endicia pass phrase

Created:   |   Updated:

If your Endicia account is suspended, please try reconnecting it via the steps outlined in our Knowledge Base article: How do I unsuspend my Endicia account?

If that doesn't work, you'll need to reset your pass phrase. To do so, follow these steps:

  1. Request a temporary pass phrase from Endicia.
  2. When contacting Endicia, they will ask for your account number (keep in mind you have two - learn more here) and security information.
  3. If you are a starter account, email the temporary pass phrase to If you have a paid account, please email us using the mailbox icon in your ShippingEasy account and one of our representatives will be able to reconnect your account for you.


Please sign in to leave a comment.

Community browse


Questions & Answers

Issues & Bugs

Beta Feedback


Productivity: Features, Interface & Settings

Partners: Integrations, Carriers & Stores

Shipping: Orders, Labels & Shipments

Inventory: Products, Purchase Orders & Suppliers