If your Endicia account is suspended, please try reconnecting it via the steps outlined in our Knowledge Base article: How do I unsuspend my Endicia account?
If that doesn't work, you'll need to reset your pass phrase. To do so, follow these steps:
- Request a temporary pass phrase from Endicia.
- You can call Endicia at 1-800-576-3279, email via their contact form, or chat with a representative.
- We have a guide for accessing this information on our Knowledge Base: How do I view my Endicia account information?