How to: Reset an Endicia pass phrase

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If your Endicia account is suspended, please try reconnecting it via ShippingEasy first. Learn more

If that doesn't work, you'll need to reset your pass phrase. This can be done with the assistance of Endicia and ShippingEasy.

To reset your Endicia pass phrase:

  1. Request a temporary pass phrase from Endicia.
  2. Send ShippingEasy your temporary pass phrase.
    • Paid subscribers will see links to contact our Customer Success team in the upper left corner in app. Please email the temporary pass phrase via the link provided and we will be able to reconnect your account for you. 
    • If you are on the free Starter plan, email the temporary pass phrase to
If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat


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