If your Endicia account is suspended, please try reconnecting it via the steps outlined in our Knowledge Base article: How do I unsuspend my Endicia account?
If that doesn't work, you'll need to reset your pass phrase. To do so, follow these steps:
- Request a temporary pass phrase from Endicia. You can do so in one of the following ways:
- We have a guide for accessing this information on our Knowledge Base: How do I view my Endicia account information?
NOTE: ShippingEasy accounts created before September 20, 2017 have two separate Endicia accounts: one for International & Expedited shipments and the other for First Class shipments. These accounts have separate security credentials. Learn more about Endicia.