Hi,
I keep getting this message when trying to fill my account with money to then print labels. This makes my shipping easy account useless because I can't get past the point of creating a label! Please help, the customer support has also been completely useless because I'm a basic user but how in the world do I even use my account if I don't know how to fix this error!!!! Thanks.
"Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2"
Hello Steve & Michelle,
One of my colleagues has reached out to you via email on how to get that issue resolved. I will also list it here for reference, for this error, you'll want to make sure that you check with Stamps.com to ensure that the right card is being used for purchasing postage. I have included a helpful article on how you can log into your Stamps.com to check that for your reference.
If you find that it's the right card but still getting the issue, I recommend reaching out to Stamps.com so they can assist in getting this resolved for you. Their phone number is 888-434-0055.
I hope this helps!
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