We are having a steady number of USPS non delivery, lost, whatever mail, slooooow mail. Understandable to some degree. In the last 6o days we’ve lost some high value stuff about $1200 worth. For the first time I filed a claim on the USPS website, not very user friendly. What you guys need to develop is an automated system that files lost mail or claims. When mail is not delivered after certain period or when SE client clicks something. We send too much to go back and check if something was delivered. We usually find out when the customer complains and then we are not very user friendly.
During off season this is not bad for us, but during the holiday rush it is a nightmare. Why can't we get a report of all non-deliveries over the last 60 days, before we can't file a USPS claim? Lots of stuff is being added to ShippingEasy which is probably nice, but would prefer we get back to the basics, SHIPPING! I know I can create a filter every day to see what has not been delivered, but it should be automated, not something that has to be done each day.
I want to know what has not been delivered before the customer calls me a month later wanting to know where the package is. Then we do the USPS Missing Mail (what a hassle), then a week or so later, do the USPS Claims since they can't find it. All the info is in ShippingEasy database, so having these two integrated with your site would be a real plus instead of us spending hours each week digging through it.
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