We've made searching for an order or shipment easy with a variety of search and filtering tools on each page. But if what you are searching for is the status of the order and you aren't sure where to look first, just use our Global Search!
Locate the Global Search in the navigation bar.
These keyboard shortcuts put the cursor into the Global Search field:
Mac OS X: Ctrl-Option-S
Type in a complete search term or just part of one. The following fields can be searched:
Alternate order number
Recipient email address
eBay Buyer ID
Do not use the middle name in search - search by first, last, order number, or email address. If there are too many results, we suggest picking a date range and using the search on Shipment History.
Wild Card Search
When searching part of a term, include the * as the placeholder for the rest of the term. For example:
1234-* will look for all orders that start with 1234-
*@shippingeasy.com will look for all emails that end with @shippingeasy.com
Press Enter on your keyboard or click the magnifying glass icon to perform the search and list the results.
If only one record matches: You will be immediately directed to a page displaying the order and shipment details.
If multiple records match: The first 20 results will be displayed. The results will be unsorted.
Scroll through the list of results to find the record you want.
Click on the order number to view the details.
More Than 20 Results
If more than 20 results were found, a message will be displayed below the results.
Only showing the first 20 matching results. You may need a more specific search to find the order you are looking for.
In this instance, there are a few options to locate the order:
Within the Global Search bar, enter a:
Specific order number
If these options do not refine your search enough, consider the search, filter, and sort options on the SHIPMENT HISTORY page.
Example of an unshipped order:
The options available on the right side reflect those on the ORDERS page, allowing you to complete the shipment from here.
Example of a shipped order:
The options available on the right side reflect those on the SHIPMENT HISTORY page, allowing you to further process the shipment from here.