Manage Orders

Add a Manual Order | How To

ShippingEasy creates a Manual Orders store in your account automatically so you can enter orders into the app without connecting to a store. Any orders ente...

Syncing New Orders

Once you connect your store to ShippingEasy, orders that have been placed in the last 14 days will be automatically downloaded to appear on the ORDERS page....

Add or Remove Order Tags | How To

Order Tags are custom-named values that you can apply to orders for many purposes, like filtering orders on the ORDERS page or set as a condition in Shippin...

Filter Unshipped Orders

Filters on the ORDERS page allow you to display all of the orders that meet the requirements that you check off on the filter options. You can think of filt...

Import Orders via CSV | How To

Run a store on a platform we do not currently support? No problem! ShippingEasy gives you the option to import your orders with a simple CSV upload tool. Al...

Sync Order Statuses in ShippingEasy

ShippingEasy will show the status information of each order from your store on the ORDERS page. When orders are brought in during a scheduled or manual sync...

Split Orders | How To

An order containing multiple line items can be split to accommodate changes in stock, different shipping locations, or multiple packaging needs. ShippingEas...

Search and Sort Orders on the ORDERS Page | How To

You can search and sort orders on the ORDERS page to make it easier to locate and process a particular order or group of orders. Search Orders on the O...

Unshipped Order Details Slide Out | View and Edit

ShippingEasy makes it easy to see your order data. You can find all your unshipped orders on the ORDERS page. Click on any part of the order line to open th...

Edit Order Weights | How To

For an order that is imported with no weight or to change the weight and dimensions of the order, ShippingEasy offers options to edit weights for individual...

Delete Order Line Items | How To

If an item within the order changes after syncing into ShippingEasy, you can quickly delete the line item details from the ORDERS page before processing the...

Categorize Orders | How To

ShippingEasy’s Order Category feature is a great way to stay organized. With this feature, you can label and organize your orders in any way you want! This ...

Delete an Order | How To

Deleting an order from the ORDERS page is a permanent action that removes your order from your ShippingEasy workspace. It does not send any information back...

Invalid Addresses - Use Anyway or Auto-Correct | Guide

When orders sync to ShippingEasy, the recipient addresses are run through a verification system. Both domestic and international addresses are checked for v...

Assign Ship From Addresses | Guide

Ship From addresses are saved within your SHIP FROM ADDRESSES account settings. ShippingEasy acts as a database for all of your Ship From addresses, which y...

Find Orders and Shipments Using Global Search | How To

We've made searching for an order or shipment easy with a variety of search and filtering tools on each page. But if what you are searching for is the statu...

Status Icons for Orders - Meanings | Overview

ShippingEasy uses icons to help you quickly identify orders that may require special handling. The following icons can be found on the ORDERS page. ...

Add Notes to Orders & Shipments | How To

If you want to edit the notes on an order after syncing it into ShippingEasy, you can quickly update the notes from the ORDERS page before processing the sh...

Assign Orders to User Logins

For accounts that have more than one user, the account owner has the option to assign orders to specific users. Caution ShippingEasy accounts with only one...

Mark an Order as Shipped - Drop Ship

If you have orders that are drop shipped or processed by a third party, you can opt to select and mark these as Shipped, add a tracking number, and notify y...

View My Customer Order Comments | How To

For many store platforms, ShippingEasy will sync your customers' order comments. The comment bubble icon on the ORDERS page indicates that the order has a c...

Set the Default Column to Sort Orders How To

Sort your orders by clicking the desired column header on your ORDERS or SHIPMENT HISTORY page. Once you click, a triangle will appear indicating the sort o...

Remove or Delete an Order Category | How To

Sometimes you will need to remove or delete Order Categories from an order because they no longer apply to your process. You can complete this process in a ...

Add Line Item to Unshipped Order | How To

ShippingEasy allows you to add line items to orders before they have shipped. Complete additions when creating a manual order or adding a line item to an ex...

Combine Orders | How To

One buyer, many orders? Problem solved. ShippingEasy makes it easy to combine multiple orders from a single customer when they are going to the same address...

Export Pick List to CSV File

Exporting a pick list to a CSV file from ShippingEasy allows you to review and manipulate your data. An exported pick list has other uses as well. If you ut...

Manage Orders with Multiple Recipients | How To

Multiple Recipient Orders Multiple Recipient orders are only supported on BigCommerce. ShippingEasy gives you the ability to split orders destined for mul...

View Multiple Items in an Order | How To

By default, orders with more than one item are minimized within the ORDERS page. View multiple items on an order by following one of the following two metho...

Find When Orders Last Synced from Store | How To

Whether your orders are set to download automatically or manually, there are a couple of ways you can see a record of the last successful sync with your sto...

Process Gift Orders in ShippingEasy | How To

When your customer indicates that an order is a gift, ShippingEasy makes it easy to process that order. This article will assist you with locating gift orde...