Manage Orders

Syncing Notes and Comments with Orders | Overview

Across all integrations, ShippingEasy supports syncing customer comments and adding internal notes to orders. The following stores require special configurin...

Edit Single Orders - Actions Menu - Orders Page | Guide

Sometimes you need to quickly edit an individual order item, mark it as shipped, add a note, or edit a weight. We make it easy to edit individual orders righ...

Automatically Assign Weights to Orders | Guide

ShippingEasy provides automation to help you assign weights to your orders. We have two different ways that you can do this. The first is by creating a Shipm...

Add a Manual Order | How To

ShippingEasy creates a Manual Orders store in your account automatically so you can enter orders into the app without connecting a store. Any orders entered...

Syncing New Orders

Once you connect your store to ShippingEasy, orders that have been placed in the last 14 days will be automatically downloaded to appear on the ORDERS page....

Assign Orders to User Logins | How To

For accounts that have more than one user, the account owner has the option to assign orders to specific users. You can do this on the ORDERS page by clickin...

Sync Order Statuses in ShippingEasy

ShippingEasy will show the status information of each order from your store on the ORDERS page. When orders are brought in during a scheduled or manual sync...

Filter Unshipped Orders

Filters on the ORDERS page allow you to display all of the orders that meet the requirements that you check off on the filter options. You can think of filt...

Search and Sort Orders on the ORDERS Page | How To

You can search and sort orders on the ORDERS page to make it easier to locate and process a particular order or group of orders. Search Orders on the ORDE...

Set the Default Column to Sort Orders How To

Sort your orders by clicking the desired column header on your ORDERS or SHIPMENT HISTORY page. Once you click, a triangle will appear indicating the sort o...

Add or Remove Order Tags | How To

Order Tags are custom-named values that you can apply to orders for many purposes, like [filtering orders] on the Orders page or setting as a condition in [...

Import Orders via CSV | How To

Run a store on a platform we do not currently support? No problem! ShippingEasy gives you the option to import your orders with a simple CSV upload tool. Al...

View and Edit Unshipped Order Details | How To

ShippingEasy makes it easy to see your order data. You can find all your unshipped orders on the ORDERS page. View Order Details There are three ways to ...

Categorize Orders | How To

ShippingEasy’s Order Category feature is a great way to stay organized. With this feature, you can label and organize your orders in any way you want! This ...

Remove or Delete an Order Category | How To

Sometimes you will need to remove or delete Order Categories from an order because they no longer apply to your process. You can complete this process in a ...

Add Line Item to Unshipped Order | How To

ShippingEasy gives you the option to manually add line items to orders before they have shipped. Complete additions when creating a manual order or adding ...

Split Orders | How To

An order containing multiple line items can be split to accommodate changes in stock, different shipping locations, or multiple packaging needs. ShippingEas...

Combine Orders | How To

One buyer, many orders? Problem solved. ShippingEasy makes it easy to combine multiple orders from a single customer when they are going to the same address...

Edit Order Weights | How To

For an order that imported with no weight or to change the weight and dimensions of an order, ShippingEasy offers options to edit weights for individual ord...

Delete an Order | How To

Deleting an order from the ORDERS page is a permanent action that removes your order from your ShippingEasy workspace. It does not send any information back...

Edit Address for Unshipped Order | How To

If the shipping address on an order changes after syncing into ShippingEasy, you can quickly update the address from the ORDERS page before processing the sh...

Delete Order Line Items | How To

If an item within an order changes after syncing into ShippingEasy, you can quickly delete the line item details from the ORDERS page before processing the ...

Export Pick List to CSV File

Exporting a pick list to a CSV file from ShippingEasy allows you to review and manipulate your data. An exported pick list has other uses as well. If you ut...

Manage Orders with Multiple Recipients | How To

Multiple Recipient Orders Multiple Recipient orders are only supported on BigCommerce. ShippingEasy gives you the ability to split orders destined for mul...

View Multiple Items in an Order | How To

By default, orders with more than one item are minimized within the ORDERS page. View multiple items on an order by following one of the following two metho...

Find When Orders Last Synced from Store | How To

Whether your orders are set to download automatically or manually, there are a couple ways you can see a record of the last successful sync with your store....

Add Notes to Orders & Shipments | How To

If you would like to edit the notes on an order after syncing into ShippingEasy, you can quickly update the notes from the ORDERS page before processing the...

View My Customer Order Comments | How To

For many store platforms, ShippingEasy will sync your customers' order comments. The comment bubble icon on the ORDERS page indicates that the order has a c...

Process Gift Orders in ShippingEasy | How To

When your customer indicates that an order is a gift, ShippingEasy makes it easy to process that order. This article will assist you with locating gift orde...

Status Icons for Orders - Meanings | Overview

ShippingEasy uses icons to help you quickly identify orders that may require special handling. The following icons can be found on the ORDERS page. Ic...