Create a Pay-On-Use Return Label | How To

Eligibility to Create Pay-On-Use Return Labels

Pay-On-Use Return labels are only available for accounts that requested access before October 1, 2020.

ShippingEasy enables you to purchase and generate Pay-On-Use Return (POUR) labels for USPS Domestic shipments. POUR labels can be included with shipments sent to your customers. You will only be charged for POUR labels if and when they are scanned in the mail stream. If your customers never use the return labels, then you will never be charged for the return label postage.

POUR labels are printed at the same time as the outbound shipping label and should be included in the initial package sent to your customers. If your customers choose to return an item, they simply repackage it and apply the POUR label that you provided them.

There are two ways in which a POUR label can be added to an outbound shipment:

  • Manually on the READY TO SHIP page

  • Automatically via a Shipping Rule

Note

Tracking data for POUR labels are not currently sent to any store platform as part of the standard shipment update.

Add a POUR Label on the READY TO SHIP Page

Once your domestic order is loaded and the carrier is set to USPS on the READY TO SHIP page, ShippingEasy will display Return Options.

Tip

If you receive an error when attempting to add a POUR label, confirm that Stamps.com's Pay-On-Use Returns program has been activated on your One Balance account. Then verify with ShippingEasy that POUR has been enabled for your ShippingEasy account.

Check the box next to Add Pay-on-Use Return Label to add a POUR label to your outbound shipment:

RTS_POUR_Checked_MRK.png

Once checked, ShippingEasy will automatically assign the Service/Packaging and Weight of the POUR label to match those of the outbound shipping label.

You can edit these options if needed. For example, you want to send your customer's shipment via Priority Mail but are happy for the return to be shipped back via First Class Mail.

RTS_POUR_ServicePackagingConfig_MRK.png

Service/Packaging and Shipping Presets

The Service/Packaging menu is limited to the Shipping Presets you have created and saved in your ShippingEasy account. To add additional options to the menu, learn more about saving Shipping Presets.

After the return shipment has been processed, it will appear in your SHIPMENT HISTORY. Click the Return Tracking Number link under the outbound tracking number to display the POUR label tracking number.

Tracking data in ShippingEasy will not update until the label has been scanned by USPS

SHIP_ShipHist_ReturnTracking_MRK.png

Add POUR Labels Automatically via Shipping Rules

To automatically add a Pay-On-Use Return label to an outbound shipment via a Shipping Rule:

  1. Enter a name that describes the rule in the Rule Name field, such as "return label rule".

    create rule name box
  2. Set the IF condition to Destination is equal to Domestic and/or another condition of your choosing.

    if the destination is equal to domestic

    Tip

    Only USPS Domestic shipments are eligible for POUR labels. Use the Destination condition to filter for Domestic shipments. The Requested service condition may help filter out other carriers.

  3. Set the THEN action to Create Pay-on-use return label for outbound shipment and select a Service/Packaging option.

    then create pay on use return label use shipments selections

    Select Use shipment's selections if you would like the POUR label to use the same Service/Packaging at the outbound shipment. Or, select an existing Shipping Preset if you would like the POUR label to differ from the outbound shipment. Learn more about Shipping Presets.

  4. Click Save rule. This rule will be applied to all future shipments that meet the IF condition.

    Apply Shipping Rules in Order

    Move this Shipping Rule beneath any other Shipping Rules that apply a specific carrier or Shipping Preset to your orders. This way, the carrier service will already be applied to your orders, and ShippingEasy can use this rule to apply the same carrier service as the outbound shipment to your POUR labels.

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