ShippingEasy
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Official comment Are you using Firefox for your browser? We are currently optimized for Chrome but if you are using Firefox and would prefer not to switch, here are are a couple of troubleshooting processes that y...
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Official comment On the Ready to Ship page, there is a green bar with a list of all the orders ready for carrier selection. To the far right of every order there is a small icon to remove the order from the shippin...
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Official comment No worries, no need to start entirely over. You can follow these steps: Navigate to the SHIPMENTS tab from any page on your ShippingEasy account. Hover over the tab and select SHIPMENT HISTORY f...
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Official comment The Starter plan is a great way for many people to get started shipping online. However, once you have your stores configured and orders start rolling in, there are a lot of great reasons to upgra...
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Official comment ShippingEasy offers options to print labels in not just 8.5x11, but also 4x5, 4x6, and 4x8. To change your label format, go to Settings >> Labels and toggle the "Default Label Output" drop down me...
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Official comment Thank you for your interest in ShippingEasy. At this time, we only integrate with the United States Postal Service, FedEx, and UPS. Unfortunately, we are unable to supply postage for shipments or...
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Official comment First make sure that you have selected a carrier, carrier service, and packaging type. This can be easy to miss sometime. If you have entered all of your shipment information on the READY TO SHIP...
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Official comment Store platforms pull in orders at different speeds. If you do not see an order on your orders page, click "Sync with Store." This can be found under the "Create Shipment" button. If the order does ...
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Official comment I am very sorry to hear that your package has been lost. Unfortunately, there is not much that ShippingEasy can do, as lost package claims will need to be submitted to USPS directly. USPS recomme...
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Official comment ShippingEasy uses a third party support software provided by Zendesk. The login required for posting to the forum is not the same as that required to log into ShippingEasy. In fact, you do not need...