First off, it's real difficult to go through your hoops to post a glitch, but it's my own fault for coming over to shipping easy from Endicia where it was much easier to contact a live person.
In the area where you make a shipping label, I have selected priority mail and the date is 2 days away, which is 10/2/17 . The box to schedule a pick up with usps is not available and the error message says: NOTE: Pickup only offered if ship date is 10/02
Hello ProductsUSA, and thank you for posting to our Community.
I'm sorry you are experiencing trouble contacting our live support.
We provide dedicated one-on-one customer support for our Basic plans and higher. These plans all come with a monthly subscription fee, which helps to cover the cost associated with having a live person available to respond to emails or answer phones and chats.
Our Starter plan is free. We love having this option available to smaller companies who do not ship as much (up to 50 a month) nor need all the extra features that a larger operation might need. In order to make such a plan available, though, we're unable to afford the cost of providing one-on-one account support. Believe me, we wish we could!
In lieu of a live agent, we have a Support Center that hosts answers to over 1200 questions - if you need to know something about ShippingEasy, there's a very good chance that we've anticipated the question and written a guide. Usually a keyword search will return what you're looking for, but when it doesn't, we encourage you to post specific questions here to our Community Forums.
The Community Forums serve as a network between our customers and Customer Success team. We're always happy to point out articles that we think will help, or to detail steps when unique questions arise.
To address your specific concerns about scheduling a USPS pickup:
Regrettably that option in ShippingEasy does not currently function on Saturdays, regardless of the actual pickup date you select. However, if you can create pickup requests on Sundays, that should work without issue.
I hope that helps to explain the problem you encountered, and I have also sent along your feedback regarding this issue to our Product Team for further consideration in our future updates.
Thank you.