It's possible that using another browser such as Google Chrome could resolve the issue. I would recommend giving that a try.
Otherwise, you could click to view more information (seen in the screenshot provided) to report to Microsoft that this is a false report of a unsafe website.
If those suggestions don't do the trick and you are still unable to print labels or packing ships, please reach out to us at issues@shippingeasy.com with your account information, operating system, browsers, and corresponding screenshots so we can troubleshoot further.
Hi Mary,
Thank you for posting to our forum!
I'm sorry to see you have run into an issue with Windows Defender marking the site as "unsafe". I found that this has been mentioned on the Microsoft forum here: https://answers.microsoft.com/en-us/windows/forum/windows_10-security/how-to-report-windows-defender-smartscreen-false/9869778d-9e42-4c8f-b641-c9f8aa786edd
It's possible that using another browser such as Google Chrome could resolve the issue. I would recommend giving that a try.
Otherwise, you could click to view more information (seen in the screenshot provided) to report to Microsoft that this is a false report of a unsafe website.
If those suggestions don't do the trick and you are still unable to print labels or packing ships, please reach out to us at issues@shippingeasy.com with your account information, operating system, browsers, and corresponding screenshots so we can troubleshoot further.