When using OpenCart, if multiple orders are combined and a shipping label is generated, only one of the orders is marked as shipped. The other orders remain in their original pre-shipped state.
All combined orders should be marked as shipped, but only one e-mail should be sent to the customer.
Hi Ray - Thanks for posting!
This is a current limitation of our OpenCart integration. We've detailed a number of FAQs about how the OpenCart integration works in this article:
We answer this specifically at the bottom of the article:
I combine two orders in ShippingEasy, do both orders get updated in OpenCart?
No. Only the order that you selected in ShippingEasy for the address of the combined orders will be updated in OpenCart.
I've moved this post to our Feature Requests section and passed your request along to our Product Team as well. If it's possible to update both combined orders via our OpenCart API, we'll move the development work up our list based on how much interest we see in the comments below.
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