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Exception Report for Delivery Status

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I would like to see a report (or a Notification of Delivery Exception list) generated by Shipping Easy that would list any shipments that are 2 days past their delivery date estimate. We ship nearly 1000 packages a month and it is too hard to scroll down pages of shipments looking for the packages that are in trouble (i.e. lost by USPS). Also, some are Priority Mail and some are Parcel Post, but that is not shown in Shipment History. Many customers forget about their purchase and contact us 3 weeks after they should have received their package to let us know that they did not receive it. By then, they are pretty upset. This feature would help us keep our customers happy.

  • Laura Scotford
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Laura,

Very cool suggestion! I have forwarded your request to our Product Team. Please keep the awesome suggestions coming in!

  • Rachael O. [ShippingEasy]
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Here is a small twist to the original suggestion.  I would like the ability to know of domestic trackable packages that have not been delivered.  This would allow us to request a refund for postage for parcels that have not been delivered within 30 days of shipment.

  • Tim McCary
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Hello Tim,

That is a great suggestion. Thank you very much for your feedback, I can see how this would be helpful to the shipping process. 

I'll log your requests and any updates will be posted here. Thank you again for your feedback.

Madilynn T. [ShippingEasy Product] 

  • ShippingEasy
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Does shipping easy send exception emails to customers ?    I just got heat from a customer who didn't get notified of a delay.

  • Robert Schlein
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Hello Robert,

ShippingEasy does not send delay notifications to customers at this time. I've logged your support of this feature request though, it will be under consideration for prioritization! Thank you for your feedback.

Madilynn T. [ShippingEasy Product] 

  • ShippingEasy
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Any update here?  Seems fundamental to a shipping solution platform to configure proactive notifications of delivery exceptions...or is this functionality enabled and I'm not seeing it?

  • Derek Bromley
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