1. ShippingEasy
  2. Community
  3. Feature Requests | Partners

Order number on label is incorrect

0

The order number that comes in from the Prestashop integration module is the internal database ID of the order number in Prestashop's database. Unfortunately, this is printing on the labels as the Order number. This is not the customer-facing order number that customers use to reference their orders. Instead, you should be bringing the Prestashop Order "Reference" over for the purposes of printing on the labels for recipients to see.

Example:
Order ID Reference
1234 BNZAWEOYR

ShippingEasy is printing "Order: 1234" on labels, but it should be printing "Order: BNZAWEOYR" because 1234 means nothing to the recipient.

  • Panama Hat Publishing
  • Follow
0

Cameron,

Thanks for that feedback. I can see how this could be seen as incorrect. The information PrestaShop provides us is what we are using at this time but that doesnt mean it isnt subject to change. I have forwarded your request to our Product Manager. Thanks!

  • Rachael O. [ShippingEasy]
Comment actions Permalink

Add a Comment

Please sign in to leave a comment.