I have the same issue. I don't know how easy it is to fix, but order lookup seems fairly important.

Hello Lisa,

Thank you very much for sharing this feature request.  I have logged your request. I can definitely see how this can be critical in identifying your customers. 

One area that could be helpful for this is the new Customer Management feature in ShippingEasy that helps to manage your customers. You can identify repeat customers, upload prospects, and send out emails. The unique identifier that is used in Customer Management is the email address- so it would allow you to easily identify separate customers, even with common names. You can read more about this HERE. 

Thank you for your post to the feature request forum, we will ask customers with a similar request to post their support here. 

Madilynn T. [ShippingEasy Product]

Madilynn, I appreciate the response, but it will not work, as I am doing searches by customer names and when that doesn't work, I use email.  Let me state this more clearly.  When people buy on private company websites or on Ebay, their actual email address is used.  However, I've switched a lot of my business to Amazon which creates a unique Amazon only email address, so I'm left by searching on name only.  Now if this customer comes through Amazon, we send a remarketing email with a coupon to use on the website .... and I cannot discern if they've bought from me from Amazon or Ebay via email address because of Amazon's practices OR if the customer has a middle initial.  So while your suggestion is appreciated, it does not solve the problem.

2020 and this is still an issue.

Hi Seth, 

Thanks for taking the time to post.  We spoke to our product team, and they gave us a little background on our search feature.

When an order imports into ShippingEasy, we store a list of "searchable fields." We have a First Name field and the Last Name field, but we do not have a single "name" field. Some store platforms give us the first and last name separately while others give us a single field and we split it, usually based on the first space. The name "William J Smith" becomes "William"  and "J Smith."

When that name is entered text into Global Search, we parse what you enter into separate search terms, again splitting by space. The search name "William J Smith" becomes 3 separate search terms. 

Currently, our workaround is to search either "William," "J," or "Smith" individually and using an asterisk (*) at the end. 

With that said, we have documented your support for this request. We will be sure to update this post if there are any changes.