cancelling/deleting a duplicate shipment

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I created a duplicate shipment just to experiment and see what it did, but then when I try to delete the duplicate, it won't let me (just returns an error). I assume this is a bug since I've been able to delete shipments in the past without issue but never tried deleting a duplicate shipment.

Mati Martin-Zeavy
February 03, 2018 00:37
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Official Comment

Hello Mati, and thank you for posting to our community!

Typically you should be able to delete duplicate shipments but the process for doing so will vary based on where the shipment is in your account.

If the duplicate is on your Ready to Ship page, the link below will explain how to remove/delete that.

How to: Remove an order from the READY TO SHIP page

If the duplicate is on your Ready for Payment page, the next link below will explain how to remove/delete that.

How do I remove an order from the READY FOR PAYMENT page?

If however, you paid for the duplicate label, you will want to cancel that for a refund from your Shipment History page, susing the step-by-step instructions in the link below

How to: Cancel a label for a refund

I hope that information helps, but if not, can you provide the order number you are having trouble with?

Thank you!

Jacen P. [ShippingEasy]
February 08, 2018 01:15

5 comments
Date Votes

Hi Jacen,

I appreciate the response, but I've already tried removing the order from the ready to ship and ready for payment pages. I can bounce the order between those two pages but from either page, when I try to remove the order, I get error messages. One says there's a server error and the other says the application encountered an internal error. I imagine it's because it's a duplicate, but maybe not. Please help

Thanks,

Mati

Mati Martin-Zeavy
February 09, 2018 19:53

The order number is R-020218-002

Mati Martin-Zeavy
February 13, 2018 18:28

Hi Mati,

Thanks for the update. I've escalated your issue to our Product Team for correction. As soon as I receive an update from them, I will post back here to you.

Thank you for your patience while we look into this for you.

Jacen P. [ShippingEasy]
February 17, 2018 17:56

Hi Mati, thank you for your patience while our Product Team investigated your issue.

They were able to remove the stuck order/label, but were forced to send it to your Shipment History. If you do not intend to use the label for order R-020218-002, you can cancel it for a refund, using the step-by-step instructions in the link below.

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cancelling/deleting a duplicate shipment

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