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Return label tracking number not showing up with fedex

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I need to send a customer a return label for some products from a shopify order. I generated the return label, then paid, and it auto-sent the email with the label attached. However, when that customer scheduled a fedex pickup they said the tracking number has not been added to the system for pickup. I tried looking up the number on fedex and it says not found. I re-created another label and same thing.

I see both of them in my shipment history.

  • Rohit Puranik
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Official Comment

Hi Rohit,

Thank you for posting to our forums!

I'm sorry to hear you have run into issues with FedEx return labels.

I took a look at your Shipment History and see that the labels were created; the information for those types of labels comes directly from FedEx via their API.

Please keep in mind that FedEx will only charge for labels that are scanned and shipped.  As for a FedEx pickup, that must be scheduled on the FedEx site using the steps listed here:  How do I schedule a FedEx pickup?

If you still need to use those return labels, I would recommend trying to schedule a pickup again using the steps in the link above.  Should you still run into issue after that then please reach out to carrier, FedEx, directly for further assistance.  This article has a link to their contact information:  How do I contact FedEx?

  • Melody H.
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thanks, the label did work, it's just that the customer seemed to be misinformed by fedex that they can't pick up the package.

  • Rohit Puranik
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Hi Rohit,

Thanks for the info!  I would recommend having them reach back out to FedEx directly if they still need to ship the return.

  • Melody H.
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