Since we can only request a label refund on items that are under 30 days old, it would be helpful to have an automated weekly report emailed to us that shows all items that aren't delivered that are say three weeks old. That was we can check the tracking and make sure the item in en route and if not, attempt to get a refund on the label.
Hello Heather,
Thank you very much for your post! We greatly appreciate your feedback. I’ve documented your request and it will be under consideration for prioritization.
In the meantime, have you considered filtering your Shipments by the Delivery Status in the Shipment History page?
Using the Delivery Status filter combined with the Date Range filter, you could essentially obtain this information manually with a few clicks. Our guide below explains more about how to filter your Shipment History.
How to: Filter shipments in SHIPMENT HISTORY
If you know of any other sellers that would benefit from this feature, please ask them to comment or post here as well. If we hear this request from other customers, we will ask them to comment or follow here as well.
Thanks.
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