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Alert/Flag No tracking information for lost packages

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Hello,

I have seen that USPS sometimes loses my packages. I have no idea this happens until a customer notifies me and I check the tracking number to see that no acceptance scan was done by the post office. 

Shipping easy is currently able to show USPS tracking information status under the "Delivery" column under shipping history. 

It would be nice if there was a user setting that can alert me if Label has been purchased and after X number of days there is no shipping/tracking information update. That way I will know to investigate into the issue (either I forgot to ship or post office lost package).

I believe this feature would help a lot of sellers out.

Thanks!

  • Jeffrey Wong
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Hi Jeff, 

We greatly appreciate your post to our feature request forum. Your active feedback helps us to consider what future features to look into. 

Your detailed explanation is very helpful! We have logged your request and it will be under consideration for prioritization. If there are any updates, we will be sure to update this post and direct other customers to share their feedback here as well!

  • Bria B.
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Yes, please do this! This would be really helpful to be able to know if customers are getting their items or not. Sometimes we have customers wait until WAY after they were suppose to get their delivery and are mad at us because "we didnt know and should have handled it without being told by the customer". I dont agree with that whatsoever there is only so much we can do, but it would be extreamly helpful and I know many other shipping programs that do this like Ship Station

  • Jojo Yousef
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Hi, 

Thanks for the post! We greatly appreciate your feedback and have documented your request for alerts for package exceptions/lost packages in our app.

If there are any updates, we will be sure to update this post and direct other customers to share their feedback here as well!

  • Bria B.
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