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can't buy postage

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For a couple of weeks I can't buy postage- and my shipping is piling up. Stamps.com sends me the same message about "technical issues- sorry - etc"

And I have switched credit cards etc- no luck. The same message "Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2 "

I see you have answered several people about this same thing- but you always send them an e-mail with the answer. Why- is it some big secret? Why not answer it in this help group so those of us with the same problem can see the answer?

Please help- shipping is piling up.

  • Clrsedona
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Hi Clrsedona,

Thanks for posting to our forums!

For postage purchase issues, those are typically resolved on a case-by-case basis.  We also need to confirm some sensitive information so email is preferred for your security.  I will send you an email shortly.

  • Melody H.
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