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Auto Email Notification When Address Cannot be Verified

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I'd love to see a feature that automatically sends out an email when an imported order has a shipping address that cannot be verified. This would help me to ensure that a customers order ships as soon as possible. I've run into a few instances where and order is submitted with an address that is incorrect but I don't come to realize this until the next morning when I go to create the shipment. This means I have to wait for the customer to provide an updated address and potentially pushes the shipment out another day, depending on how quickly the customer responds. If I were emailed immediately when an order is imported with an incorrect address, I could initiate contact with the customer sooner and keep orders on track.

  • Michael Florucci
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Hi Michael,

Thanks for the suggestion - we will add it to the list.

One question about your workflow - are most of your orders coming from specific e-commerce stores or via CSV upload or manual entry?

Thanks,

Gregg Sporar

Product Manager

ShippingEasy

  • ShippingEasy
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Hello Gregg,

Most of my orders come from my own website (with Shopify) or Amazon. I've had orders with shipping addresses that could not be verified from both platforms.

Hope that helps.

  • Michael Florucci
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Hi Gregg,

We use Shopify and would also like this feature to be added. We'd actually like to take it a step further and ask that the feature allow us to email the customer through ShippingEasy. Our shipping team uses their own login to ship our orders. It would make the process smoother to allow them to initiate the communication of verifying an address.

Thanks!
Lauren
Life in Play Company

  • Lauren Kutting
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good idea -- or at least a way to notify the purchaser that the package is being shipped to a non-verified address they provided etc.

  • Joseph Gasper
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Great suggestions all! I have continued to forward your feedback to our Product team.

  • Rachael O. [ShippingEasy]
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Can an email be sent to me or my customer to advise the address is unverifiable until they add their apartment number? It would great if I knew my customer forgot to add an apartment number to their order on Storenvy before I ship their package out.

  • Adena Woodley
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We support this great idea

  • JOE GASPER
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Hi, 

Thank you very much for your post! We greatly appreciate your feedback. I’ve documented your request and it will be under consideration for prioritization. 

If there are any updates, we will be sure to also update this post. 

  • Bria B.
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