1. ShippingEasy
  2. Community
  3. Feature Requests | Productivity

"Post a question or idea" button should be replaced in Support Center

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On this page where you post a question the "Post a question or idea" button should be replaced with a "cancel" and "post" button like the ones below. This is a usability issue because the other buttons are not visible and you need to scroll to see them. So when the user is done filling out the form they can mistakenly press the "Post a question or idea" button which clears out the form and it's very frustrating to have to retype the information. That button really serves no purpose once you're actively posting a question.

  • Matt
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Matt,

Thanks for this suggestion. I have passed along your request to our developers.

  • Rachael O. [ShippingEasy]
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Hi Matt - Similarly to how you use ShippingEasy to support your shipping needs, we use an application called Zendesk to support our customer service needs. While we love much of what Zendesk offers us, we've ran into a few limitations. One of them being the limited ability to customize the Community Forums. However, they're also quite open to customer feedback, so I have relayed your suggestions (and some of our own) to the Zendesk team here: Allow Customization Of Help Center's Community section

If we are provided the option to customize the Community Forums, we'll take a close look at all aspects - and we'd appreciate any further suggestions that our Community members have.

Thanks for helping us improve the forums!

  • Jennifer R. [ShippingEasy]
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