Evan,

Cool suggestion! I have passed this feedback along to the Product Team.

I wholeheartedly 2nd this request. It's great for the customer to feel engaged throughout the fulfillment process, so that they know they are being taken care of.

Current status:
- ShippingEasy sends out a shipping confirmation based on ship date field when the shipping label is generated.

Desired future state:
- Send out a confirmation email when the carrier accepts the shipment (e.g. "Hi there! Quick update: your package is now in the hands of USPS and it on it's way to you! Here is your tracking link again: [link]")
- Send out a final confirmation email like Evan states above (e.g. Hi again! Just wanted to let you know that your package has arrived! Can't wait for you to open it!"

Hi Alex,

I'm loving your suggestions! I've forwarded each to our Product Team. In the meantime, please keep an eye on this thread for any future updates we may post.

I would like a way to email shipment delivered notifications - either by request from my backend to the API or via the ShippingEasy console

Agreed, this is a feature on ShipStation right now... I thought it was here when I signed up ..  Anyone have any other solutions for this?

I'd really be interested in a feature like this. A delivery notification email would be an excellent proactive feature that I could use to further engage my customers. 

Thanks all for your continued feedback!

While we do not have this scheduled for development yet, it's very helpful to see the details of when you would use this and how it will improve your business. We'll continue to monitor interest in delivery notification emails - so please keep posting your ideas!

It would be very helpful to be able to set email notifications for the sender  for delivery and pickups within Shipping Easy.

This post is over a year old.  Is there any movement on this?  I may need to look into ship station if thats the case.  We need a way re-touch customers after we know something has been delivered.

You obviously capture the delivery as there is a check mark int he history showing if something is in transit or not.....so why on earth is it not implemented yet to get a simple delivery notification?  All I want is to have myself notified of the delivery so I don't have to constantly go back in and check.

Chris,

Thank you for your post. We have been looking into methods for supporting this, however the way that tracking information is stored in our database does not allow us to build this easily. It requires a way to the way we request and pull the delivery status from the USPS. The information request to pull the delivery status is a different request than confirming the delivery and being able to trigger an email be sent. Once we are able to add this feature in, we would like to expand it into our reporting capabilities as well. 

We are continuing to investigate the options to support this, we are  interested in supporting this, but we do not currently have an estimated date due to the changes required to the backend and database. 

When we do have updates or if we have any questions, we will post them to this thread. 
Thank you again for your contribution. 

Madilynn T. [ShippingEasy Product] 

Just wanted to put my vote in for this one.  

Due to repeated issues where the customer called 2 weeks or more after delivery to say they never received their order, I was looking into this feature but with tracking #'s + carrier not fully integrated with BC (a known issue to both) the other software can not help me on this.  

I just received a delivery confirmation email from a company I did business with. First of all, it's a great touch to show they care. Secondly, it should cut down on lost packages- notifying the customer "Go check your mailbox!"

Are you any closer to getting this done?

Hello Brian,

This is a feature that ShippingEasy is interested in releasing in the near future, but we do not have an exact date at this time. Once we have any updates to this feature, we will be sure to update this post. 

Thanks again for your feedback! 

Madilynn T. [ShippingEasy Product]