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  3. Feature Requests | Shipments

Improve order and shipment history search (ebay buyer IDs)

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Thanks a bunch for getting the ebay buyer IDs to come over in the orders page. This helps avoid a lot of confusion with customers that have different recipient addresses and names than the registered address and name with ebay. So with multiple guys here shipping our ebay orders we have to search each customer by the name that shows on our ebay pull sheets. The problem is some of our customers have their accounts set up under one name and the shipping address under another, So when we search the name on the pull sheet (the account holders name) it may not match the shipping address (or the recipient address that you port over to shipping easy) which makes it a little tough to find the correct orders some time.

Ebay buyer IDs help a bunch with this but we can't search the buyer IDs yet it seems.

With the buyer IDs it saves us from having to go to ebay and search the buyer ID there just to verify the recipient address is different than the account holder which is very nice but if we could just search the buyer ID on the orders page this would be awesome!

Plus if you could add the buyer IDs to the shipment history and allow searches of the IDs there also this would be even better!!

Thanks guys, keep up the great work!!!

  • Jared
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Official Comment

Great news! We have released this feature! The Buyer ID column on eBay orders now links directly to the
buyer’s profile on eBay. This is helpful for eBay merchants who want
to quickly and easily check out the buyer before fulfilling the order.

You can see a few articles surrounding this below:
What is the Buyer ID column on the ORDERS page?

Will the Buyer ID displayed in ShippingEasy link to buyer's Feedback Profile in eBay?

Thanks for the fantastic feedback - we are so happy to bring new features to our shippers so frequently!

  • Rachael O. [ShippingEasy]
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Jared,

This is a great suggestion to include this on Pick Lists. I will forward your request.

For your second suggestion ( Shipping History ), we already have a running thread for this request, so I'd like to redirect you here to comment, like, and follow so that our CEO/Product Team can see how much interest there is in one main thread.

  • Rachael O. [ShippingEasy]
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Please help us Ebay sellers by providing the Ebay Buyer ID in the Shipment History as well. Here's the reasoning: If I need to exchange an item for a customer, we will receive an email from the Ebay buyer requesting an exchange. The email typically does NOT include their name, only their buyer ID.

To locate their order details in ShippingEasy, I have to log in to my Ebay Selling Manager and search for their order using their buyer ID from the email to help me identify their order number and name. From that point, I open ShippingEasy to search for their actual name or order number in my shipment history, then create a duplicate shipment.

Offering the Ebay ID in the shipment history would completely eliminate the need for me to log in to Ebay as I can simply search by buyer ID to locate their sales record.

Please consider this change in future releases. Thank you so much!
Trey

  • TREY MCCASKILL
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Trey,

That's a great idea. I have forwarded your request to our Product Team.

  • Rachael O. [ShippingEasy]
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