Locked out when surpassing 50 labels

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I am locked out of my account and cant access history, account info etc. It just keeps me on the same page because I surpassed my 50 labels. Has anyone found a way around this or have an answer to getting to my history at the least.

Official Comment

Hello,

Great news! If your account is locked out for printing more than 50 labels and you are not ready to upgrade, you now can access your Shipment History page through a link on the Subscription and Billing page.

Use this to access your tracking numbers and view orders you have shipped within the app.

Note: if you attempt to click away from the Shipment History page to any other page, you will be redirected back to the Subscription & Billing page.

Madilynn T. [ShippingEasy Product] 

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Hi Meghan,

It sounds like you are on the Starter plan which does lock you into the Subscription/Billing page when you have reached your volume limit of 50 packages. Currently, the only way to access that data will be to upgrade or wait until your next billing cycle starts.

We do this for a few reasons but I can see how gaining read-only access, or simply access to your history, would be an important tool, regardless of your plan's limit. I will forward this request to our Product Team. Thanks for the feedback!

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My ONLY complaint that has proven to be very inconvenient for shippers:

For those of us who utilize the free plan...once we max out our plan - we are NOT able to see existing tracking numbers. This is not ok. The USPS, as everyone knows, is a huge pain point and they are less than trustworthy. They have lost countless of my packages and when I need to retrieve a tracking number from Shipping Easy - I can't.

It makes no sense. I've paid for these labels and tracking numbers and I NEED to be able to access them anytime I want regardless if I'm maxed out or not.

I will continue to comment on this thread every single day until it's changed. Fix it.

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This is extremely disappointing! Shipping easy needs to FIX this!!! I need to see my history ASAP!

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Why isn't it working?! You stated above it should work and it does not!?

 

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