I went to the post office with my Enicia receipts to get refunds for Express shipment refunds that weren't delivered on time and the costs they pulled up and tried to refund me for were very different from what I paid. I had to raise a pretty big stink to get what I actually paid. Are they pulling what you paid them and not the marked up rate I guess I pay for my postage?
I raised a stink and they paid me for all of it, but this is now a HUGE problem for me as a customer. I really didn't realize you guys were making a cut from the postage too. So now on top of me having to print out a receipt from endicia, the tracking and travel all the way to the post office. You are now telling me, not only are you guys making a cut off the postage, I now have to email you verification for what I am refunded at the post office? NOT COOL!
At the very least, you guys should refund all Express that aren't delivered on time and then dicker with the post office to get your refund. This is a HUGE frustration.