We pad our shipping weights on the source stores to give enough weight for packaging. This often results in the customs weight being off, especially with multiple items and requires editing the form. OK, no problem, but why do we have to refill all of the fields to edit just one? We pay for an automation app like this to avoid that type of manual entry, please bubble down the existing information so we can just edit the fields needing editing.
Hi Bill - Thanks for the feedback.
I want to make sure that I fully understand the extra steps that you're describing. When editing customs forms, you should see something like this:
I've highlighted a couple options that you have for editing customs forms. The "Override Customs Form" button allows you to set a single line item, which describes the entire contents. While clicking "View" displays the details of the line item, which can be edited to the correct weights.
Are you currently using either of these methods when you're prompted to refill the fields? If not, which edit options are you selecting that requires you to refill the fields?
On a related note - the Products Catalog is a tool that can help tremendously with customs forms. ShippingEasy will use the following fields to populate your customs forms and override the information that synced from your store:
- Description
- Harmonized code
- Declared Value
- Country of Manufacture
If you'd like to learn more, take a look at this guide:
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