Hello Steve and thank you for posting such a great question to our forums!

ShippingEasy uses a third party support environment provided by Zendesk, which allows us to invite participation from anyone, with or without a ShippingEasy account. 

While this creates a uniquely open community for everyone, we recognized the need for a separate support log-in, to maintain the security and privacy of your ShippingEasy account.

In an effort to make the additional support log-in easier, we encourage the use of Facebook, Twitter, or Google account credentials. Registration is free and easy, just click here.

We hope you'll understand that the separate log-ins are strictly for security purposes, and are in no way meant to be an inconvenience.

Happy Shipping!