You can't get any support other than to call and act like you want to join. then you will get a person. support is non existent and will do an automatic hang up on you. I have monies on the books and cannot get to my account, period. I have changed my password a few times, I have cleared the cache a few times. I am really teed off now as i have orders i need to get out and can get NO HELP!!!!!!
Cant Sign In PLUS..... My Account is NO WHERE TO BE FOUND!!!
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Hello Kimberly and thank you for posting to our Forums!
I'm very sorry to hear you are experiencing trouble accessing your ShippingEasy account and our support team.
Currently our links to contact support directly are within the ShippingEasy App - this allows us to maximize our support resources for paid subscribers. However, anyone can reach our Customer Success team via the forums, by posting here as you have.
Recent developments have led us to believe that it may be necessary, when clearing cookies in Chrome, to select "From the beginning of time" as the option for 'Obliterate the following items from'.
The link below provides specific instructions for accessing that option in Chrome, along with links for several other web browsers if you are using one of those instead.
How to clear Cache and Cookies.
Can you please try that and let us know your results?
We look forward to hearing from you.