How many customers can potentially be included in "mass" emails?
Also, say I emailed a customer and after page refreshed, the email will become a link. What about customers' replies.....do they stay in their particular profiles and get saved as well? Sometimes it's not only important to keep track of what we emailed to them but evenly or even more important to be able to archive customers' replies and been able to view them as "conversations" while "in" those respective profiles.
Thanks!!!