In Orders, I had two orders in which I clicked "create shipment," and they didn't disappear and reappear in the Shipments tab as they usually do. Seemed like a glitch, so I exited and reopened the app. And now the two orders are gone. I can only find them when I search by the order numbers.Shopify has both of them marked as Shipped. Where are they, and how can I print the shipping labels for these two? Thank you.
Hello Emily,
Thank you so much for reporting this to us! We'd be happy to look into this further for you. Please send your order numbers as well as the dates they were received to issues@shippingeasy.com so that we can research this further.
Regards,
Shea M.